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Physical Address:
Bruce Pitman Center
Room 041

Mailing Address:

111 Perimeter Drive MS 3169
Moscow, ID 11111-4241

Training Coordination:
111-111-2323
Email

Training Records/LMS:
Phone: 111-111-2323

Compliance FAQs

General Questions

The learning modules within the assigned BbLearn course(s) can be accessed with any browser that supports HTML5. We recommend the latest version of Chrome, Firefox, Edge (Windows 10), or Internet Explorer 11.

Browsers that support HTML5:

  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Open your internet browser and go to:

Select “LOG IN”  and enter your Vandal NetID credentials when prompted.

Your course dashboard will then be displayed. You can then view and select your active courses from the right-hand “My BbLearn Courses” widget.

After logging into BbLearn, you may find your active course(s) on the right-hand side of the page, listed in the “My BbLearn Courses” widget.

Please view the guide for information on navigating BbLearn.

Not all Web browsers and versions of Web browsers are supported by BbLearn and run the learning modules within the course. First, you can access the learning modules using any browser that supports HTML5. We recommend the latest version of Chrome, Firefox, Edge (Windows 10), or Internet Explorer 11. Browsers that support HTML5:

  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Second, please use the tools below to help ensure you are also using a compatible BbLearn browser:

You may view the BbLearn Student Help Resolve Issues page for more information on troubleshooting BbLearn.

You will need speakers or headphones. If you need assistance finding a computer to complete your training, please contact your departmental Affirmative Action Coordinator (AAC).

Persons with disabilities who require alternative means for communication or reasonable accommodations for the New Employee Required Training course and assigned supervisor training may contact Elissa Keim, Director, Employee Development & Workforce Diversity at [email protected] or 111-111-2322.

If you see a “Not Found” error displayed on a red banner, quit your browser completely. Be sure to close ALL browser sessions that are running, then try again. Alternatively, try:

  1. Use a different internet browser.
  2. Restart your computer.

Please refer to the University of Idaho’s page for more information.

If you see an error message similar to “Site can’t be reached,” “Secure Connection Failed,” or “Page cannot be opened” when attempting to login, you are probably trying to connect using AirVandalGuest. You must be connected to the U of I network using to login successfully to BbLearn from the Moscow campus via a wireless device. 

TIP: In your device’s setup options for wireless connection, forget AirVandalGuest so that you do not accidentally connect using it in the future.

Please refer to the University of Idaho’s page for more information.

Go to the page to reset your NetID password or call (111) 111-4357 for assistance. 

BbLearn allows just ONE email address. Users with more than one University of Idaho email address will find that BbLearn uses their primary email address for all correspondence.

Your regional Technology Solutions Partner or Local Support Team can assist you with setting up or updating your preferred primary email address.

All regular faculty and staff, temporary faculty and staff, and student employees (including graduate students) with appointments lasting longer than 3 months must complete all assigned training.

Employee Development and Learning will assign required supervisor training to employees listed as holding supervisor status in Banner. You must complete the assigned training within 30 days of your employment start date or your start date with new responsibilities.

Contact Employee Development and Learning at [email protected] to check your status as a supervisor or to receive access to the supervisor course(s) if you did not receive links to your preferred primary email address. 

All Employee Required Training: This course takes approximately two hours to complete and can be completed over multiple sessions if necessary.

New Employee Require Training: This course takes approximately two hours to complete and can be completed over multiple sessions if necessary.

Supervisor Required Training: This course takes approximately three hours.

Please contact Employee Development and Learning at [email protected]  or 111-111-2323 if you have questions, problems, or concerns.

It may take up to 4 business days to receive your course completion certificate. If you do not receive a certificate after that time, please contact Employee Development and Learning at [email protected] or 111-111-2323 for assistance.

Trouble-Shooting Technical Issues with Online Training Modules

At this time, the training modules are not compatible with Safari, Firefox or mobile browsers. While you can view the modules in these browsers, your completion will not be captured and you will not be marked as having taken the training. We recommend you clear your cache prior to beginning a module as this may cause the modules to “freeze” or display incorrectly.

How to clear your cache:

If you experience a module “freezing” and you are in a recommended browser (Internet Explorer or Chrome), there are two possible issues:

  1. If you have paused the module for an extended period of time, it may have timed out. Refresh your browser; you will either be asked to log in again or if you would like to resume the module where you left off (select “yes”). Please note we recommend completing each module in one session as leaving a module paused for an extended period of time or exiting the browser may cause playback issues. Depending on your browser settings, exiting the module may result in loss of data.
  2. If after refreshing the browser the module continues to “freeze” up, you will need to clean out your browser cache and re-access the module.

How to clear your cache:

If you are using a computer that other employees have access to, please ensure the previous user has logged out of the Windows account. UI has implemented a single sign-on service that works with a multitude of websites employees use daily. For example, an employee can log into his or her Outlook Web Application (OWA) and then access a training module without having to log in again. While this is convenient, it can cause problems if one employee is logged into OWA and a second employee sits down to access a module. The second employee will not be prompted to log in, thereby completing the training under another employees credentials. Every employee must sign in with his or her own unique UI Network ID and password. When you sign into a browser to view a training, a cookie is cached to track your progress and  capture your completion.

Your EPAF must be processed before you can access the training modules as you will need to log in with your UI Network ID and password. You will not be marked as complete if your supervisor (or another employee) logs you in under their credentials.

It may take up to four hours to receive your certificate of completion. If you do not receive a certificate after that time, it’s possible that some cached content in your browser may be interfering with your record of completion being received. Please try clearing the cache before re-taking the training.

How to clear your cache:

Physical Address:
Bruce Pitman Center
Room 041

Mailing Address:

111 Perimeter Drive MS 3169
Moscow, ID 11111-4241

Training Coordination:
111-111-2323
Email

Training Records/LMS:
Phone: 111-111-2323