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Service Catalog

Categories (11)

Accounts, Groups & Passwords

Reset passwords, request accounts, request access to student labs.

Email, Messaging & Web

UI email and calendaring, mass mailings and email lists, instant messaging on campus or on mobile devices, and website-related issues.

WiFi & Connectivity

Connecting to the UI network, requesting network support for events, or firewall requests.

Printing

Quotas, connections, issues, queues, and devices related to printing.

Phones & Conferencing

Telephone services and Video Conferencing.

Classroom Technology & Student Computing Labs

Services relating to all aspects of university classrooms and student computing labs.

Hardware & Software

Hardware/software requests, issues, event equipment, technology equipment surplus, and mobile apps.

Administrative Applications

Banner, Marketplace, FAMIS, Evisions/Argos, Document Imaging, etc.

File Storage

New storage location requests, increases for storage space, recovering files, large storage requests, webspace requests, and storage issues.

Data Security & Records

Anti-virus, multifactor authentication, whole disk encryption, firewall, SSL certificates, data security issues, and Records Center storage.

Consulting, Training, & Projects

Solution needs, training, ITS project requests, project consulting, and event support requests.
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