Reset Account Password
This tutorial applies to the following operating system(s):
Windows - Macintosh (any with internet browser capabilities)
Learn how to use your Security Profile to reset your password remotely. Please note that you need to have set up a Security Profile for this process to work. If you need assistance in setting up your Security Profile, view the Security Profile Setup tutorial below:
In a browser window, navigate to the Account Management page for the University of Idaho. Under the Security Profile section, next to the account login box, select the click here to reset your password link. On the next page, enter the text verbatim and click continue to move to the next step.
You will be taken to a screen where you can search for your account. In the text box, enter either your account name, student or V number or an email address. Press the lookup button to find your account.
A list of verified contacts will come up underneath the field. Select a contact that you have access to and click "send code" to send a verification code to this email or phone number. A new text entry field will come up where you can enter the verification code. Keep this window or tab open while you retrieve the code from your email, text message or voice call and enter the verification code. Press continue to move onto the next step.
If you receive an error message which says, "Account has not been set up for password reset," then please call 111-111-4357 or visit the Help Desk in TLC 128 with photo ID for assistance.
A list of your security questions will come up. Remember, the answers are case sensitive and more than 5 characters long. Enter your answers and click continue to be taken to your account's change password page.
If you would like to know more about changing your password, please visit this other tutorial.